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FAQs

Who can play?

The games are designed for adults and teenagers alike. Parents should use their discretion when bringing younger children to play. The minimum age for each room is 10+ and there must be at least one participating adult (age 21+) for every two kids ages 10-16.

What is an Escape Room and how does it work?

An Escape Room is a real-life escape game in which you and your team have an hour to solve puzzles and unravel mysteries through finding clues. The room can take up to 12 people; you must work together as a team.

Will there be other people in the room?

You might be in the same room as other participants unless you and your group book all the available spots for that session. If you want to ensure that the room is only for you and your friends, you must book all the spots for your desired session. There is always a chance you will end up getting a private room if no one else books the same slot as you.

What time should I arrive for my game?

Please arrive at least 15 minutes prior to your scheduled game time. We highly encourage everyone to come on time for the best possible experience.

Due to the tight schedule of the games and their frequency, arriving late may disrupt the game in session and the following games. Our staff will use their discretion in handling late arrivals.

What if I am late? Will I be permitted to go inside?

Are cellphones, bags, food, beverages or cameras allowed inside the rooms?

 Due to the setup of the rooms, we cannot allow any food or drinks in the room. We also cannot allow anyone who is intoxicated to play the game. You may bring your cellphone but we ask you to please refrain from taking pictures to ensure the privacy of the room.

All sales are final. If you need to reschedule your game, you must contact us at least 48 hours in advance, or else a 50% service fee will be applied to a one time reschedule for your game (where there is availibility). As this game is a live event (such as a concert or a show), we strive to provide fairness in the booking system. No refunds or rescheduling for no show or late arrivals. Please arrive 15 minutes prior to your scheduled session.

What if I want to cancel or reschedule?

Am I going to be locked in a room?

Yes! It wouldn’t be much fun if you weren’t! Don’t worry though, every game is monitored by audio and video surveillance. In case you need to leave the room during the game, there is a green exit button clearly marked by the door that unlocks the room in case of an emergency situation. Should you choose to leave during the 60-minute time limit, your game is over, however, the remainder of your group may continue until the time runs out or succeed in escaping.

Our clue masters will be monitoring your game during the full session using surveillance equipment in the room and are ready to assist you with hints and clues should you find yourselves stuck.

What happens if my team and I find it impossible to advance through the game?

What do I need to bring with me?

Photo ID and the credit card that was used to make the booking/reservation.

No, there is no minimum number of players required to do any of our rooms.

The room says up to 12 people, do I need 12 people to do the room?

I am trying to make a reservation for a group, Do I need to pay for everyone using my credit card?

No, each person can book/reserve their own spots using their own credit cards. We advise you to coordinate among your group members the reservation details including the room of your choice, time and date to ensure that your entire group is booking the correct room.