FAQs
WHAT IS AN ESCAPE ROOM AND HOW DOES IT WORK?
An Escape Room is a real-life escape game in which you and your team have an hour to solve puzzles, find clues and unravel mysteries to escape the room. Each room has a maximum capacity listed below it. Everyone has to work together as a team to escape.
WILL THERE BE OTHER PEOPLE IN THE ESCAPE ROOM WITH US?
ALL ROOMS ARE PRIVATE EXPERIENCES FOR THE SAFETY OF OUR CUSTOMERS. The only people in the room with you are the people you bring with you. No other groups can join your group in the same room.
WHAT TIME SHOULD I ARRIVE FOR MY GAME?
Please arrive at least 15 minutes prior to your scheduled game time. We highly encourage everyone to come on time for the best escape room experience.
Due to the tight schedule of the games and their frequency, arriving late may disrupt the game in session and the following games. Our staff will use their discretion in handling late arrivals.
WHAT IF I AM LATE? WILL I BE PERMITTED TO GO INSIDE?
ARE CELLPHONES, BAGS, FOOD, BEVERAGES OR CAMERAS ALLOWED INSIDE THE ROOM?
Due to the setup of the escape rooms, we cannot allow any food or drinks in the escape room. We also cannot allow anyone who is intoxicated to play the game. You may bring your cellphone but we ask you to please refrain from taking pictures or videos to ensure the privacy of the escape room.
All sales are final. If you need to reschedule your game, you must contact us at least 48 hours in advance, or else a 50% service fee will be applied to a one time reschedule for your game (where there is availibility). As this game is a live event (such as a concert or a show), we strive to provide fairness in the booking system. No refunds or rescheduling for no show or late arrivals. Please arrive 15 minutes prior to your scheduled session.
WHAT IF I WANT TO CANCEL OR RESCHEDULE?
AM I GOING TO BE LOCKED IN A ROOM?
Yes! It wouldn’t be much fun if you weren’t! Don’t worry though, every game is monitored by audio and video surveillance. In case you need to leave the room during the game, there is a green exit button clearly marked by the door that unlocks the room in case of an emergency situation. Should you choose to leave during the 60-minute time limit, your game is over, however, the remainder of your group may continue until the time runs out or succeed in escaping the room.
Our clue masters will be monitoring your game during the full session using surveillance equipment in the room and are ready to assist you with hints and clues should you find yourselves stuck.
WHAT HAPPENS IF MY TEAM AND I FIND IT IMPOSSIBLE TO ADVANCE THROUGH THE GAME?
WHAT DO I NEED TO BRING WITH ME?
Photo ID and the credit card that was used to make the booking/reservation.
No, there is no minimum number of players required to do any of our escape rooms.
THE ROOM SAYS UP TO 12 PEOPLE, DO I NEED 12 PEOPLE TO DO THE ROOM?
I AM TRYING TO MAKE A RESERVATION FOR A GROUP, DO I NEED TO PAY FOR EVERYONE USING MY CREDIT CARD?
No, each person can book/reserve their own spots using their own credit cards. We advise you to coordinate among your group members the reservation details including the room of your choice, time and date to ensure that your entire group is booking the correct room.
WHO CAN PLAY AN ESCAPE ROOM?
The escape rooms are designed for adults and teenagers alike. Parents should use their discretion when bringing younger children to play. Minimum age for the rooms is listed below each room accordingly. Anyone younger than 18, must be accompanied by an adult.
CAN I PAY WITH CASH WHEN I ARRIVE?
Unfortunately, we do not accept cash, so we will not have any change for you. You can pay online or pay in person with a credit/debit card.
WHERE IS ESCAPE ROOM MADNESS LOCATED?
Escape Room Madness is located in Midtown, NYC. We are located at 38 W 32nd street, Suite 500 and 606, New York, NY 10001.
HOW MANY PEOPLE CAN YOU HOST IN THE SAME TIME?
Escape Room Madness is the largest single location escape room in NYC. We offer 6 different escape rooms in NYC. Three escape rooms located on the 5th floor at suite 500 and three escape rooms located on the 6th floor at suite 606. All 6 rooms combined, we can host up to 60 people at once.
HOW CAN I GET TO ESCAPE ROOM MADNESS?
By car, we are located on West 32nd street between Broadway and 5th Avenue.
By train, you can take the following subway lines to 34th street-Herald Square station: B, D, M, F, N, Q, R, W, 1, 2, 3 and walk over to 38 W 32nd street.
If you are coming from New Jersey by train, you can take the PATH train to 34th street-Herald Square station or you can take the New Jersey Transit train to Penn Station and walk over to 38 W 32nd street.
HOW LONG DOES AN ESCAPE ROOM LAST?
You have an hour to complete the mission and escape the room. But be prepared to spend an additional 15 minutes after the game for debriefing and pictures.
HOW MUCH DOES AN ESCAPE ROOM COST?
ALL ROOMS ARE PRIVATE EXPERIENCES FOR THE SAFETY OF OUR CUSTOMERS. Pricing is based on the total number of people in your group.
HOW DO I MAKE A BOOKING OR RESERVATION TO PLAY AN ESCAPE ROOM?
You can make the booking through our website to guarantee your spots. If you choose to walk in and book in person, we will try to accommodate you based upon availability. We recommend booking ahead of time, especially when planning to come during the weekend.
WHAT ABOUT CUSTOMER SAFETY?
Recently, there has been a lot of confusion about the safety of Escape Rooms, so we invite you to take a look here on customer safety.